Refund Policy

Disclosure:
Kurvy Kittens covers manufacturer defects ONLY. We do not cover improper installation, accidental damage, misuse, abuse, improper wiring, or operation of any item outside of its listed specifications. Normal wear and tear are not considered manufacturer defects.

📦 Returns Rules and Qualifications

1. Return Request Period:
   You have 30 days from the date you received your item to request a return.

2. Condition of Item:
   The item must be in the same condition as received, unused, and in its original packaging.

3. Proof of Purchase:
   A receipt or proof of purchase is required.
   Photos of the item are required for approval of the return.

4. Return Shipping:
   Customers are responsible for covering return shipping costs.
   There is no restocking fee.

5. Return Authorization:
   Items sent back to us without prior authorization will not be accepted.

💌 How to Start a Return

Please contact us at hello@kurvykittens.com to start the return process.
You will receive an email with instructions on how to return your package.
Be sure to include your order number when replying to our email.

⚠️ Kurvy Kittens Reserves the Right to Accept or Deny Returns

We reserve the right to deny returns for:

• Products damaged due to customer fault or installation attempts

• Products with damaged or missing packaging

• Products that show signs of misuse or improper handling

You have 30 days from delivery to report any shipping damages.

🚚 Damages and Issues

Please inspect your order immediately upon delivery.
If the item is defective, damaged, or incorrect, contact us right away at hello@kurvykittens.com so we can evaluate the issue and make it right.

Note: We cannot accept returns on sale items or gift cards.

🇪🇺 European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be unused, in its original packaging, and include proof of purchase.

💰 Refunds

Once we receive and inspect your return, we’ll notify you about approval.
If approved, your refund will be processed to your original payment method within 7 business days.

Please note that your bank or card provider may take additional time to post the refund.
If more than 10 business days have passed since approval, contact us at hello@kurvykittens.com.

📍 Contact Information

Kurvy Kittens

-Email : hello@kurvykittens.com

-Tel : 1-(883) 316-7360

-Address :