At Kurvy Kittens, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed overview of our shipping process:

Order Cut-off Time

04:00 PM (GMT-05:00) Eastern Standard Time (New York)
Orders placed after this time will begin processing the next business day.

Order Processing and Delivery Schedule

Once you place an order on our website, our team will begin processing it promptly. Please review the schedule below to help you plan your purchase.

Standard Shipping Handling Time

Order Handling Time: 1–2 business days (Monday–Friday)

Standard Shipping Transit Time

Transit Time: 3–7 business days (Monday–Friday)

Total Shipping Time (Handling Time + Transit Time)

Total Time: 4–9 business days (Monday–Friday)

Order Confirmation

After placing your order, you will receive an email containing your order number and order details.
Once your order ships, you will receive a shipping confirmation email with:

• A tracking number
• A tracking link

You will also receive a final delivery notification via email once your order has arrived.

Shipping Carrier

We ship orders within the USA using trusted national carriers such as:

• USPS
• UPS
• FedEx

The carrier for your order is selected based on destination, package size, and delivery efficiency.

Shipping Locations

We ship exclusively within the United States.

Shipping Fee

• Orders above $469: Free Shipping
• Orders under $469: Flat rate of $6.95

All prices are in USD.

Lost Packages

If your package is marked as delivered but you have not received it, please:

1. Verify the shipping address.
2. Check all possible delivery areas around your residence.
3. Ask neighbors or family members if they may have accepted the package.
4. Contact the shipping carrier using your tracking number to begin a claim.

If your package is officially declared lost, please contact us immediately with your order number. We will reship your order or issue a refund based on your preference.

Tracking

Once your order has shipped, a tracking number will be emailed to you.
You may also track your order using the Order Tracking Page on our website.
Please allow up to 24 hours for tracking updates to appear.

Delays

Although we work to ensure timely delivery, delays may occur due to:

• High shipping volume
• Weather or transportation disruptions
• Carrier delays
• Holiday seasons

If your order does not arrive within the expected timeframe, please contact our support team for assistance.

At Kurvy Kittens, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds.

Return Window and Eligibility

Returns are accepted within 30 days of delivery, provided the following conditions are met:

• Items must be new, unused, and returned in their original packaging with all tags intact.
• Returns are accepted for both defective and non-defective products.
• Customers must contact us at hello@kurvykittens.com to request return authorization and instructions before returning any item.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery and include the following details:

• Your order number
• Clear photographs of the item and its packaging
• A brief description of the issue

Based on the situation, we will arrange a replacement, exchange, store credit, or a full refund.

Exchanges

We accept exchanges for eligible products within the 30-day return window, provided items are in new condition.
Customers must contact us at hello@kurvykittens.com to request exchange authorization and instructions.

Refund Process

Once we receive and inspect your return, you will be notified via email about the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original method of payment within 7 days.
• A confirmation email will be sent once the refund has been issued.

Late or Missing Refunds

If you have not received your refund:

1. Recheck your bank or payment account.
2. Contact your bank or credit card provider—processing times may vary.
3. If the issue persists, contact us at hello@kurvykittens.com

Non-Returnable Items

We do not accept returns under the following conditions:

• Items that are used, washed, or not in new condition
• Returns requested after 30 days of delivery
• Items sent back without prior authorization

Method & Fees

• Return method: By mail
• Return label: Included in the package, Free
• Restocking fee: None
• Return cost: Free return shipping
• Refund period: 7 business days after inspection

Return Address

6340 Security Blvd, Ste 100 #1014
Baltimore, MD 21207
United States

Cancellation Policy

You can cancel your order within 2 hours of purchase, provided the order has not yet been processed or shipped.